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Refund Policy

Effective Date: 1 August 2026
Last Updated: 15 August 2026

At Sailbaba.com (“Sailbaba,” “we,” “us,” or “our”), we provide paid yacht listing and promotional services to yacht owners, manufacturers, brokers, dealers, sellers, and authorized representatives.

This Refund & Cancellation Policy explains the circumstances under which payments for yacht Listing Space and related services may or may not be refunded.

By purchasing Listing Space or any paid service from Sailbaba, you acknowledge and agree to this Refund & Cancellation Policy.

1. NATURE OF THE SERVICE

When you purchase a Listing from Sailbaba, you are purchasing digital listing and promotional space/services on the Sailbaba platform.

You are not purchasing a yacht, brokerage service, or guarantee of a yacht sale.

Once Sailbaba begins processing, preparing, publishing, or activating your Listing, resources may be allocated toward the creation, review, verification, formatting, publication, and promotion of the Listing.

Accordingly, payments may become non-refundable once the service has commenced, subject to the provisions of this Policy and applicable law.

2. LISTING APPROVAL

All yacht Listings submitted to Sailbaba may be subject to review and approval.

Sailbaba reserves the right to reject a Listing where, in its reasonable or sole discretion, the Listing:

  • Does not meet Sailbaba’s eligibility requirements;
  • Does not meet the quality standards of the platform;
  • Cannot be reasonably verified;
  • Contains inaccurate, misleading, or incomplete information;
  • Is submitted by a person or entity whose ownership or authorization cannot be established;
  • Contains potentially fraudulent information;
  • Violates applicable law;
  • Infringes third-party rights;
  • Contains prohibited or inappropriate content; or
  • Otherwise does not meet Sailbaba’s requirements for publication.

3. REFUND IF SAILBABA REJECTS A LISTING

If Sailbaba rejects a Listing before the Listing service has commenced, Sailbaba may provide a refund of the applicable Listing fee.

Where appropriate, Sailbaba may alternatively offer the Listing Customer an opportunity to correct or provide additional information relating to the Listing.

A refund will not necessarily be available where the rejection is caused by:

  • False or misleading information supplied by the Listing Customer;
  • Failure to provide requested verification information;
  • Lack of ownership or authorization;
  • Submission of unauthorized content;
  • Violation of these Terms & Conditions; or
  • Any other act or omission by the Listing Customer that prevents the Listing from being approved.

4. NO REFUND AFTER LISTING ACTIVATION OR PUBLICATION

Once a Listing has been:

  • Published;
  • Activated;
  • Made publicly available;
  • Prepared for publication;
  • Featured or promoted; or
  • Otherwise had the purchased service substantially commenced,

the applicable Listing fee will generally be non-refundable, except where a refund is required by applicable law or Sailbaba determines otherwise at its discretion.

This applies even if:

  • The yacht is subsequently sold;
  • The yacht is withdrawn from the market;
  • The Listing Customer changes their mind;
  • The Listing Customer no longer wishes to advertise the yacht;
  • The yacht becomes unavailable;
  • The yacht is listed elsewhere;
  • The Listing Customer receives no enquiries;
  • The Listing Customer receives fewer enquiries than expected; or
  • The Listing Customer does not achieve a sale.

5. NO REFUND BASED ON SALES RESULTS

Sailbaba does not guarantee that a Listing will result in:

  • Website views;
  • Enquiries;
  • Leads;
  • Offers;
  • Meetings;
  • Negotiations;
  • A yacht sale;
  • A particular sale price; or
  • Any financial return.

Therefore, dissatisfaction with the number or quality of enquiries, leads, views, or sales generated by a Listing does not constitute grounds for a refund.

6. NO REFUND DUE TO CHANGE IN YACHT STATUS

A Listing Customer is responsible for updating Sailbaba if the yacht:

  • Is sold;
  • Is withdrawn from sale;
  • Becomes unavailable;
  • Changes ownership;
  • Changes representation;
  • Has a change in asking price; or
  • Has material changes to its Listing information.

The sale or withdrawal of a yacht after publication does not automatically entitle the Listing Customer to a refund.

Sailbaba may, at its discretion, remove or update the Listing upon request.

7. REMOVAL DUE TO VIOLATION OF TERMS

If a Listing or Listing Customer violates Sailbaba’s Terms & Conditions, the Listing may be suspended or removed.

Examples include:

  • Fraudulent information;
  • False ownership claims;
  • Unauthorized representation;
  • Copyright infringement;
  • Misleading yacht specifications;
  • Misrepresentation of price or condition;
  • Submission of prohibited content;
  • Abuse of the platform; or
  • Other material violations of Sailbaba’s policies.

In such circumstances, the Listing Customer may not be entitled to a refund.

Sailbaba reserves the right to determine whether a Listing violates its policies, subject to applicable law.

8. VERIFICATION FAILURE

Sailbaba may request information or documentation to verify the existence of a yacht and the authority of the person or entity submitting the Listing.

If the Listing Customer fails to provide reasonably requested information within a reasonable period, Sailbaba may decline to publish or may suspend the Listing.

Failure to complete the verification process because the Listing Customer cannot or will not provide appropriate information does not automatically create a right to a refund.

However, where Sailbaba has received payment but has not commenced the Listing service, Sailbaba may, at its discretion, provide a refund.

9. DUPLICATE OR ACCIDENTAL PURCHASES

If a Listing Customer accidentally purchases the same Listing package more than once, the customer should contact Sailbaba as soon as possible.

If the duplicate purchase has not been processed or activated, Sailbaba may cancel the duplicate purchase and issue an appropriate refund.

If both services have already been activated or delivered, the duplicate purchase may not be refundable.

10. PAYMENT ERRORS

If a payment is processed more than once due to a technical or payment-processing error, Sailbaba will make reasonable efforts to identify and correct the duplicate charge.

Verified duplicate payments resulting from a technical error may be refunded to the original payment method, subject to applicable payment-processing procedures.

11. TECHNICAL ISSUES

Sailbaba aims to maintain a reliable platform but cannot guarantee uninterrupted Website availability.

Temporary technical interruptions, maintenance, hosting issues, internet failures, or third-party service interruptions do not automatically entitle a Listing Customer to a refund.

If a technical issue caused directly by Sailbaba materially prevents a paid Listing from being displayed for a significant portion of its purchased Listing period, Sailbaba may, at its discretion, provide:

  • An extension of the Listing period;
  • Replacement Listing time;
  • Credit toward another Listing; or
  • A partial or full refund where appropriate.

12. SAILBABA’S DISCRETION

Nothing in this Policy prevents Sailbaba from providing a refund, credit, extension, or alternative resolution where Sailbaba considers it appropriate.

Any refund, credit, or other accommodation provided as a goodwill gesture does not create an obligation to provide the same resolution in future cases.

13. REFUND PROCESS

Where a refund is approved, Sailbaba will generally process the refund using the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer’s account may depend on:

  • The payment processor;
  • The customer’s bank;
  • Card network processing times; and
  • Other financial institutions involved in the transaction.

Sailbaba is not responsible for delays caused by banks, payment processors, or other third parties.

14. TAXES AND PROCESSING FEES

Where permitted by applicable law, certain payment-processing fees, taxes, transaction charges, or other non-recoverable costs may be deducted from a refund.

Any applicable tax treatment will be handled in accordance with applicable law.

15. REQUESTING A REFUND

To request a refund or raise a payment-related concern, please contact Sailbaba using the details below.

Please include:

  • Name of the Listing Customer;
  • Email address used for the purchase;
  • Yacht name or Listing reference;
  • Date of purchase;
  • Payment/order reference, if available;
  • Reason for the refund request; and
  • Any relevant supporting information.

Email: [Insert Contact Email]

Sailbaba may request additional information to verify the purchase and evaluate the request.

16. TIME LIMIT FOR REFUND REQUESTS

Unless otherwise required by applicable law, refund requests should be submitted as soon as reasonably possible after the relevant issue occurs.

Requests submitted after the applicable Listing period has expired may not be considered.

17. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a chargeback or payment dispute with a bank or payment provider, customers are encouraged to contact Sailbaba so that the matter can be reviewed and resolved where possible.

Fraudulent or abusive chargebacks may result in suspension or termination of the customer’s account or Listings, subject to applicable law.

Nothing in this section limits a customer’s rights under applicable law or the rules of their payment provider.

18. CANCELLATION BY SAILBABA

Sailbaba may cancel, suspend, or remove a Listing where required for legal, security, verification, platform integrity, or policy reasons.

Where cancellation occurs for reasons solely attributable to Sailbaba and the paid service has not been substantially delivered, Sailbaba may provide an appropriate refund or alternative remedy, subject to applicable law.

Where cancellation occurs because of the Listing Customer’s breach of these Terms or provision of false, misleading, unauthorized, or unlawful information, a refund may not be provided.

19. CANCELLATION BY THE LISTING CUSTOMER

A Listing Customer may request removal of their Listing at any time by contacting Sailbaba.

However, removal of a Listing does not automatically result in a refund.

Once the Listing service has been activated, published, or substantially commenced, the Listing fee will generally remain non-refundable.

20. CONSUMER RIGHTS

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or override any mandatory rights or protections that a customer may have under applicable consumer protection or other laws.

Where applicable law provides a mandatory right to cancellation, refund, replacement, or other remedy, those rights will apply.

21. CHANGES TO THIS REFUND POLICY

Sailbaba may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page together with an updated “Last Updated” date.

The policy applicable to a purchase will generally be the policy in effect at the time of that purchase, subject to applicable law.

22. CONTACT US

For questions regarding payments, cancellations, or refunds, please contact:

Sailbaba
Website: Sailbaba.com
Email: listing@sailbaba.com

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